Bessere Kommunikation zwischen Kunde und Agentur

Titelinterview

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Larry Augustin ist CEO des Anbieters für CRM-Lösungen SugarCRM. Im Interview erklärt er, warum aktuelle Lösungen weitaus mehr sind als reine Tools zum Speichern von Reporten von Kundenbeziehungen, sondern die gesamte Customer Journey koordinierend und vorausschauend begleiten können.

ecm_2015_04_titel_500 — e-commerce Magazin 04/2015

Leseprobe

e-commerce Magazin 04/2015

Payment wird zum Fashion-Statement

Alles neu macht der Mai, im Frühjahr wird ja gern alles überarbeitet, verschönert, verbessert, auf den neuesten Stand gebracht: sei es das Outfit, der Garten, der Balkon oder auch die UnternehmensWebseite.

Dass sich diese optische Verschönerung jetzt auch auf den Bereich Payment erstreckt, das dürfte nun doch so manchen überraschen. Doch mit Payment-Wearables, die sich komfortabel um das Handgelenk schmiegen, ist auf einmal eine Payment-Möglichkeit vorhanden, die die bis dato bei anderen Payment-Varianten andauernde Diskussion um Verbreitung, Sicherheit und Akzeptanz zu überspringen scheint. Damit sieht es ganz danach aus, als ob das Trend-Thema Wearables nun nicht nur in der Gesundheits- und Fitnessbranche, sondern auch in allen anderen Bereichen des täglichen Lebens Einzug hält. Wie nun Unternehmen Wearables für sich nutzen können, das erfahren Sie natürlich in der aktuellen Ausgabe (S. 32 f.).

Aber nicht nur Payment & Wearables haben wir in dieser Ausgabe im Blick, sondern auch viele andere spannende Themen in diesem Kontext. Denn es gibt nach wie vor bei Händlern viele offene Fragen in Sachen Payment, die wir in dieser Ausgabe in einem extra Sonderteil behandeln.

Und noch eine Bitte hätte ich Sie, liebe Leser: Magazine wie das e-commerce Magazin sollten natürlich keine Einbahnstraße sein. Wenn Sie Fragen, Wünsche oder Themenvorschläge haben, dann freue ich mich über eine Mail von Ihnen, damit wir genau die Themen behandeln, die Sie interessieren.

In diesem Sinne wünsche ich Ihnen wieder viel Freude
mit der aktuellen Ausgabe!

Ihre Dunja Koelwel
Chefredakteurin e-commerce-magazin
[email protected]

Themenhighlights

Marketing & Sales App installiert – was nun? So lassen sich Apps monitoren und analysieren

Sonderteil Payment Aktuelle Trends, Tools und Erfahrungen im Payment-Umfeld

Logistik & Fulfillment Volle Regale und gute Margen: So optimieren Sie Ihr Warenlager

Infrastruktur So geht Produktinformations-management (PIM) heute